Terms of service

Returns, Refund & Cancellation Policy

These terms and conditions make up a legally binding agreement (the Agreement) between Havarni and Me ABN 64 353 917 559 (referred to in these terms as “Us”, “We” and “Our”) and you.

This Agreement may be accepted by purchasing and making payment for our services through our website www.havarniandme.com.au or when booking a private party or function by phone or in person.

If you have any questions about these terms and conditions please contact hello@havarniandme.com.au before making payment.


  • Delivery of orders (ready made and custom floral arrangement orders)
      • All standard orders in Australia, unless requested otherwise by you prior to purchase, are sent without insurance but are sent with tracking.
      • We are unable to deliver to PO Boxes.
      • We offer store pick-up from Aberglassyn, Maitland NSW. If you select this option and are unable to collect your order, we can post your order to you and will provide you with an invoice for shipping costs for payment prior to shipment.
      • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
      • All orders are carefully checked by us prior to dispatch. Insurance on delivery is available at an extra cost on all delivery services.
      • For non-delivery of goods, please notify us by email as soon as possible.
  • Receiving your order
      • You must inspect your order immediately upon arrival and if the order is not in accordance with the specified requirements then you must give notice to us at hello@havarniandme.com.au within 2 days of receipt of the goods. If you fail to give such notice, we may deem your order to be accepted in all respects in accordance with the specified requirements.
      • This paragraph does not apply if the goods are subject to consumer guarantees imposed under the Australian Consumer Law — where consumer guarantees apply, refer to clause 4 below.
  • Refund and Cancellation Policy

Ready Made and Custom Floral Arrangements

      • Please choose carefully. As each of our pieces are made to order based on your specifications, we do not give refunds if you change your mind or make the wrong decision.
      • Orders cannot be cancelled once they have been processed online.
      • We are happy to accept an exchange on items if you change your mind, if your product is returned to us within 7 days of delivery. Please note that the cost of return delivery is to be paid by you and you must ensure that your order is return undamaged and in new and unused condition.

Workshops – Booking and Cancellations

If you have purchased a workshop, you acknowledge and agree that:

      • Your workshop ticket is transferable to another person if for any reason you can’t personally attend. Please notify us by email if you are unable to attend a workshop.
      • No refunds will be given if you fail to attend the workshop. If you are unable to attend a workshop and provide 48 hours’ notice, we may, at our discretion, allow you to transfer your workshop purchase to the next available scheduled workshop date as they are run every 2-3 months..

Private Parties and Functions – Bookings and Cancellations

      • A booking fee of $250 is payable when booking a Private Party or Function. Full payment for your party or function is payable 2 weeks prior to your date.
      • Private Parties and Functions can be rescheduled at no cost with 4 weeks’ notice, within 2 months of your original date. If you wish to reschedule your party of function within 4 weeks of your event date, we will charge a re-booking fee of $250 and the party or function must be re-booked within 2 months of your original date.
      • If you cancel your event within 4 weeks’ of your event date, we will retain 100% of your booking fee.
  • Private Parties and Functions
      • Private parties and functions can be arranged for persons aged from 8 years old.
      • A parent or carer must also attend any function involving persons under 18 years of age and must adequately supervise the attendees. Havarni and Me does not provide supervision of children under the age of 18 years old.
      • All party and function attendees attend the party at their own risk.
  • Limitation on claims
      • Our liability for failure to comply with a consumer guarantee is limited to:
        • the replacement of the goods or the supply of equivalent goods (or the payment of the cost of the replacement or supply); or
        • the repair of the goods (or the payment of the cost of the repair),

and we will determine, in our sole discretion, whether replacement or repair will be offered.

      • In all other respects, our total liability for loss or damage of every kind, arising out of or in relation to a workshop, party, function, the supply of the goods, their sale, delivery, or the way they behave, and whether in tort or contract or in any other cause of action, is limited to an amount equivalent to the sum paid by you to us for the goods or the function/workshop, as the case may be.
  • Photography Release
      • You agree that we can use any photo or video taken at a workshop or event for use on social media, websites, print media, online, commercial art, advertising and there will be no financial compensation or royalties for use of those pictures.
  • Governing law

These terms of service are governed by the laws in force in New South Wales. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.