Terms & Conditions

  • Delivery of orders (ready made and custom floral arrangement orders)
      • All standard orders in Australia, unless requested otherwise by you prior to purchase, are sent without insurance but are sent with tracking.
      • We are unable to deliver to PO Boxes.
      • We offer store pick-up from Aberglassyn, Maitland NSW. If you select this option and are unable to collect your order, we can post your order to you and will provide you with an invoice for shipping costs for payment prior to shipment.
      • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
      • All orders are carefully checked by us prior to dispatch. Insurance on delivery is available at an extra cost on all delivery services.
      • For non-delivery of goods, please notify us by email as soon as possible.
  • Receiving your order
      • You must inspect your order immediately upon arrival and if the order is not in accordance with the specified requirements then you must give notice to us at hello@havarniandme.com.au within 2 days of receipt of the goods. If you fail to give such notice, we may deem your order to be accepted in all respects in accordance with the specified requirements.
      • This paragraph does not apply if the goods are subject to consumer guarantees imposed under the Australian Consumer Law — where consumer guarantees apply, refer to clause 4 below.
  • Refund and Cancellation Policy

Ready Made and Custom Floral Arrangements

      • Please choose carefully. As each of our pieces are made to order based on your specifications, we do not give refunds if you change your mind or make the wrong decision.
      • Orders cannot be cancelled once they have been processed online.
      • We are happy to accept an exchange on items if you change your mind, if your product is returned to us within 7 days of delivery. Please note that the cost of return delivery is to be paid by you and you must ensure that your order is return undamaged and in new and unused condition.

Workshops – Booking and Cancellations

If you have purchased a workshop, you acknowledge and agree that:

      • Your workshop ticket is transferable to another person if for any reason you can’t personally attend. Please notify us by email if you are unable to attend a workshop.
      • No refunds will be given if you fail to attend the workshop. If you are unable to attend a workshop and provide 48 hours’ notice, we may, at our discretion, allow you to transfer your workshop purchase to the next available scheduled workshop date as they are run every 2-3 months..

Private Parties and Functions – Bookings and Cancellations

      • A booking fee of $250 is payable when booking a Private Party or Function. Full payment for your party or function is payable 2 weeks prior to your date.
      • Private Parties and Functions can be rescheduled at no cost with 4 weeks’ notice, within 2 months of your original date. If you wish to reschedule your party of function within 4 weeks of your event date, we will charge a re-booking fee of $250 and the party or function must be re-booked within 2 months of your original date.
      • If you cancel your event within 4 weeks’ of your event date, we will retain 100% of your booking fee.