All the questions you need to know


Can I return an item for exchange or refund?

No, our pieces are all custom made to order so we do not offer change of mind returns or refunds.

My order was received damaged, what can I do?

We package all our products with the utmost care, so if by chance your item/s arrives to you damaged, contact us to we will be happy to assist.

I have not received my order, what can I do?

If you feel that the delivery time has been longer than it should have, please check on the status of your order in your customer account. You can then contact the courier company with the tracking details. If you are unable to see the tracking details please contact us here, and we will be able to help.

What is the turnaround time for my order?

Each piece is hand-made to order and created with the utmost love and care. We have a current turnaround of 1-3 business days for standard orders. Please note our current processing times in the homepage header as this gets updated regularly. Times may vary during peak periods such as Christmas and Easter and are subject to change without notice. We do, however, try to have the quickest turn-around possible ♡

Please note: The Order process only commences payment remittence has been received.

All the questions you need to know

Product Info

How long will my order take to prepare ?

We have a banner at the top of our website which states our current lead time. We endeavour to have your order ready within this time period. We offer a rush order service where you can add on the rush order fee to your cart and your order will be ready within 48 hours.

I want an arrangement different to the ones you have on your website?

Yay! We love different, purchase the custom order arrangement in your chosen size upload your inspirational photo and let us have fun creating your dream piece.

What colours do you offer ?

Our website is designed to be simple and user friendly. You start with a base purchase of our neutral arrangement, then select dark or lighter neutrals. You will then have the option to add up to three colours of choice in your piece. We have every colour you could think of!

Is the vessel included?

Yes! All arrangements come with the vessel. We specialise in white only and your style of vessel may vary but we will always ask first!

Do you deliver?

Yes! We absolutely do, we also post Australia wide and you can also pickup at our Maitland Studio is an option.

How to care for your dried preserved flowers?

1. Please, no water

Unlike their fresh friends, dried blooms do not like water. None. It makes their stems weak and mouldy. Keep them warm and dry at all times.

2. Avoid direct sunlight!

Dried flowers will naturally fade over time, particularly if they are kept in direct sunlight. This is part of their charm, to be enjoyed as much as any other time. But to slow the fade, keep them away from direct sunlight.

3. Be gentle

They are fragile, and become more fragile as time goes on. You may see some fall out from grasses, some petals or some little blooms but don’t despair.

4. A quiet place

They’re best suited to a spot with little movement. Probably not be best to be placed on a dining table where they’ll be lifted up and down or moved around a lot. They would be better suited to a side table perhaps, a more ‘permanent’ spot.

5. Keep out of reach of little people and fluffy things

They’re best kept out of reach of children and pets to keep them looking their best for the longest time. To avoid knocks, getting caught in furry coats or smushed by little hands, and to stop them ending up in little mouths - they’re not edible!!

6. Good airflow

Ensure good airflow around your blooms and prevent temperature fluctuations. They don’t need airflow directly from an open window but in a stagnant or damp room they may become moist. If they become moist they can become mouldy. Sometimes vases can capture moisture and humidity within them so check the stems within the vase now and then - see that they’re nice and dry. If they look a little moist, think about putting them in a different vase.

How long do they last?

If you look after your dried flowers well, they will continue to treat you well for months, even years to come!

All the questions you need to know

Brand Info

What does Havarni and Me stand for?

Havarni is a combination of Olivia’s two daughters names, and me represents Olivia! Owner and creator.

Where are you located?

Maitland, the heart of the Hunter Valley, NSW

Have any other questions? Just send us a message